There are certain attributes of social media that will remain for a long time to come. Keeping these in mind will help you use this powerful mode of networking effectively, and to your advantage as you learn more and more about the ‘reach’ that it offer.
Firstly, social media is simple. All it takes is a simple 5-minute installation or even a few clicks to open a social media account. But this simplicity means that almost anyone can open one of these accounts and making a noise about their product or service. So, what should be the area of focus is how you use social media to make people come back every time for your inputs.
Secondly, social media is a lot about how you apply common sense in communication because it’s really how you talk with someone with the exception that the medium through which you talk to people is very different. So, what you need to keep in mind is that the way you communicate online should be similar to the way you communicate offline because what you say is interpreted by human beings.
Finally, you must remember that using social media to get your message out puts you in the spotlight where each social media community responds to a message differently. Understanding your audience is paramount to being able to get a positive response every time. Also, remember to understand that a lack of transparency will often say much more than you could possibly think. For example, deleting negative feedback from a customer can result in bad press that you can do without.