Most small business owners are too busy to run their own social media campaigns. Instead they hand it out to an intern or outsource it. For smaller businesses this can be a mistake. There is no other media that gives a business owner access to its customers like social media.
Know your customer
Social media is all about the customers. Marketing basics dictate that you should think like your customer. This is especially true for social media. Not sure where your customers are? Ask them. Then setup your presence and focus on those specific social media networks. For example, some groups are only active on LinkedIn and so that should be where all your social media attention should be focused.
Social media is easy for a lot of businesses to get into due to the fact that it’s free. You can create facebook pages, accounts, twitter accounts etc all for no cost. However an effective social media campaign does have a cost: time. A proper campaign should be targeted to where your customers are. Remove any profiles on any platform that has no value to you or your customers.
For a lot of people, the total number of followers indicates success. That is not a good metric to go by. Popular brands can have follower figures in the millions while a few hundred for a small business can be considered a success. Look at the quality and engagement with your followers. Their devotion and enthusiasm for the business and its product is the target.